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Wednesday, March 17, 2010

What Voice Mail?

Does anybody bother checking their voice mail anymore?

Here's something that's happening with increasing frequency. I call a client to let them know that their pet is ready to be picked up. I end up getting their voice mail and proceed to leave a detailed message with any findings, treatment plans, and other information. Now, I'll only do this with routine cases, not ones where I really need to get more information or discuss something at length. But I do this in cases where I just need to pass on some quick details and don't need to speak to them directly.

Then the client calls back shortly afterward...."Yes, I received a call from your office."  But they don't know what the call was about.  What?  Obviously they simply saw the number on their caller ID and never bothered checking their voice mail.

Now, I don't know about everyone else, but when I see that someone has called and left a message, I listen to that message before I call them back.  After all, there might be something in the message that would make me do something else or I would see that I didn't need to return their call.  To me, that's common sense and something everyone should do. But obviously not everyone sees it this way, and for the life of me I can't figure out why. 

So if you ever get a call from me, check the voice mail before calling me back!